Technical Specialist III

Technical Specialist III

Date Posted: 12/4/2025

Department(s): Technical Sales

This position reports to: Technical Specialist Manager

Summary

The Technical Specialist III will play a key role in providing technical expertise and support across various aspects of food production, quality assurance, and regulatory compliance. This position requires a deep understanding of food science and technology, strong problem-solving abilities, and a passion for helping food producers succeed no matter their size.

First shift only, Monday – Friday 8 am to 4:30 pm.

Essential Duties and Responsibilities

• Attend trade shows
• Build and maintain multi-level contacts with key customers while striving to understand their challenges, triumphs, and priorities through in-person visits and routine communication.
• Conduct research and development activities to enhance existing products or develop new product formulations in line with market trends and consumer preferences.
• Mentor and train other staff members on technical concepts, best practices, and emerging trends in the food industry.
• Participate in customer visits and address any technical inquiries or concerns raised during these activities.
• Serve as a subject matter expert on product use, composition, and function related to the production of cheese and fermented products. This includes presentations at high-level education short courses and other educational opportunities as well as supporting internal and external customers with relevant industry and product knowledge.
• Support sales by creating product content and answering phone calls and emails from new and existing customers seeking product recommendations.

Required Knowledge and Skills

• 5+ years of experience in the cheese making process
• Ability to effectively communicate technical concepts and solutions to a wide range of audiences with process experience
• Ability to maintain confidential information in a professional manner
• Bachelor’s degree in Food Science, Dairy Science, or relevant experience
• Critical thinking skills to apply technical understanding and application to solve customer challenges
• Knowledge of laws and regulations regarding food safety
• Must be a self-starter with drive and initiative to work both independently with little supervision and in a small team environment
• Strong working knowledge of Microsoft applications, such as Word and Excel, and the ability to quickly learn other internal software systems
• Strong written, communication, and organizational skills with attention to detail and accuracy
• Time-management skills to manage multiple tasks to meet deadlines that contribute to short and long-term goals

Preferred Knowledge and Skills

• Cheesemaker license
• Cheese grading license
• Pasteurizer operator’s license
• HACCP, PCQI or GMP-related certification

Work Environment

Duties primarily performed at a desk in an office setting; however, the role occasionally requires time spent in the warehouse, production rooms, applications lab, or at a customer’s facility. This is a small business environment where all employees are cross-trained and may be asked to take on various tasks throughout the day. Initiative and participation in continuous improvement projects are strongly encouraged and supported.

Salary and Compensation

Full-time position; salary is dependent on experience with a benefits package.

If interested in applying for this position, please email a cover letter and your resume to Dairy Connection President Katie Phillips at [email protected]

Dairy Connection, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.