SALES SUPPORT
Point Reyes Farmstead Cheese - Petaluma, CA
Full-time
Salary: $28.00 - $32.00 Hourly
Application Deadline: Apr 30, 2026
POSITION SUMMARY
Under the supervision of the National Sales Director the sales support performs administrative job duties that support the sales department. These include but are not limited to answering customer phone calls, dealing with customer service inquiries, arranging sales appointments, providing information to the sales team, creating and processing sales orders, managing customer accounts and performing data entry tasks as necessary. Manages Petaluma office administration.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Manage sales email account with the direction of the Sales Support Lead and National Sales Director
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Respond and manage to all order request from our distributor buyers within 24 hours
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Dispatch/Logistics appointments to receiving department
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Sort completed requests to customer folder in sales@ email
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Review the weekly inventory log sheet for packaging and sales
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Routinely updates buyer information and conducts annual audit.
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Processes sample requests, coordinates food show orders, samples and shows cheese occasionally at food shows, educational presentations, demos, and Farm tours.
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Act as Payran office liaison manages office vendor relationships, keeps office supplies stocked and maintains petty cash box.
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Other duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES
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Excellent Customer Service Skills (Internally & Externally)
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Proven work experience as a Sales support specialist or Sales support associate
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Hands on experience with CRM systems
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Proficiency with MS Office Suite, particularly MS Excel
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In-depth understanding of sales principles
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Excellent communication skills
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Analytical and multitasking skills
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Teamwork and motivational skills
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