Guest Experience Manager

Position Summary
We’re seeking an organized, proactive Guest Experience Manager to oversee all guest-facing areas: cheese shop, kitchen, bar, and tour spaces. This role ensures smooth daily operations, excellent customer experiences, regulatory compliance, and alignment with owner expectations.

Key Responsibilities
- Manage daily operations of the cheese shop, kitchen, bar, and tour areas to ensure consistent guest experience
- Create and maintain staff schedules; lead, coach, and evaluate front-of-house and tour staff
- Oversee inventory control and ordering; track product rotation and best-by dates
- Maintain and update menus, pricing, and in-house TV ad content
- Ensure facilities are clean, safe, and guest-ready at all times, especially during open hours
- Maintain required records and documentation for state and health inspections (temperature logs, cleaning schedules, incident reports, etc.)
- Work closely with owners to set and enforce standards, implement policies, and develop promotions/events
- Monitor sales, labor, and operational metrics; assist with basic cost controls and loss prevention
- Respond to guest feedback and resolve issues to maintain high satisfaction
- Train staff on service standards, point-of-sale procedures, and compliance requirements

Qualifications
- Proven management experience in hospitality, retail, foodservice, or similar guest-facing operations
- Strong leadership, communication, and organizational skills
- Comfortable scheduling, inventory management, and basic reporting
- Knowledge of food safety and sanitation practices; food handler/manager certification preferred or willing to obtain
- Experience with POS systems, basic cash handling, and digital content updates (menus/TV)
- Ability to work under pressure, problem-solve, and maintain a positive customer-first attitude
- Reliable, detail-oriented, and able to work Wednesday through Saturday (availability immediate)

Compensation & Perks
- Competitive pay based on experience
- Opportunity to shape guest experience and operational standards
- Fast-paced, community-focused work environment

How to Apply
Immediate start. Email your resume and a brief cover note to [email protected].